We are an independent music company specializing in vocal music with an emphasis on vocal harmony. We carry a wide selection of material of interest to singers including arrangements, instructional material, CD recordings and DVDs.
The Primarily A Cappella was established in 1993 as a mail order catalog, and our web site, www.singers.com, was first registered in 1996. Our affiliate company, the Harmony Sweepstakes A Cappella Festival of which we are the producers, started back in 1984 and we have been involved in a cappella for over three decades and counting. We are the original music company to specialize in a cappella music.
We host Real Audio and mp3 files of selected tracks from many of our CD’s, which can be found with the tracklists and CD reviews. To listen, click on any bolded and underlined song title with contrasting color text, which will launch your web music player application. If you don’t have Real Player, go to RealAudio, which will provide you with a free download.
Ordering is easy – whether through our secure web site, mail, fax, or by speaking to one of our knowledgeable customer service representatives. Here’s how:
Yes we certainly do and have been supplying educational institutions for years. We must be provided with a bona fide purchase order number from a credible organization. We can provide our W9 tax form if needed.
Due to copyright protections we are unable to offer electronic versions of the arrangements.
We do not have any retail stores. We operate out of a warehouse in San Rafael, in Marin County, California and welcome customers to come by and visit.
We accept all major payment cards including VISA, MASTER CARD, AMERICAN EXPRESS and DISCOVER.
We do not charge your card automatically when you first place your order as many web sites do. Rather a real human looks at your order first to make sure it can be filled before the payment is processed. When on occasion there is a known delay as an item is on backorder with a publisher then we will not charge your card until we ship the item.
Yes you can check online and see the current status of your order. Look in the confirmation email we sent you when you first placed your order and you will see a link to a web page where there is current information about your order.
There could be several reasons why you have not received your order. The vast majority of our orders go out right away and are delivered without issue.
Our fill rate for orders is well over 90% but on occasion we have difficulty getting an item from one of our many suppliers (we do get a lot of our product directly from the artists...). If you have an order with multiple items and one or more of these items is unavailable or delayed, we will backorder those items and ship what we have in stock. The backordered items will be charged and sent to you as they become available. No extra shipping charges will be incurred.
For domestic U.S. orders the shipping rates are as follows.
If you look in the shipping confirmation email we sent you there should be a link to United States Post Office and the tracking info (for orders over 8oz or priority). You can also track the status of your order by following the link we sent you in the initial order confirmation email.
Yes you can. Most orders (everything over 8oz or by priority) has a tracking number. By visiting the United States Post Office link we provided to you in the shipping confirmation email there is an option to add special delivery instructions for the mail person.
Our standard shipping method is by the United States Postal Service. For an additional $4 charge, you may request priority service, which will ensure that your order will ship the same day it is placed. Priority orders will be shipped with the items we have in stock (out of stock items will be shipped first class mail as they become available, see “backorders” for more information).
If all of the item(s) are in stock, your order will be processed in 24 hours (weekdays). Our standard shipping method is by the United States Postal Service which is a two to five day service on average depending on how far you are from us. We are based just north of San Francisco, CA and our warehouse is just a few blocks from a large regional post office sorting center so packages move out very quickly.
Absolutely. We use US Mail First Class Post, either air mail or Global Priority, depending on which is most economical and/or available. Please note that shipping and handling fees vary depending on the weight and destination of the package. The charges are based upon our actual cost plus a nominal handling fee, which will be calculated as your order is processed. Our customer service representatives can advise you.
Depends where we ship and the weight of the order. Contact us telling us what you want to order and we can give you the exact cost. You can also place an order but request we send you the shipping cost first for you to approve before we process the order.
We ship all our orders by 1st class international air and packages have been arriving remarkable fast to many places in the world.
Members of our OBC (Online Buyers Club) typically get special discounts off select titles each month, and are notified or special sales and promotions. It’s free to join with no obligation, you just need to have a love for a cappella music.
Buy enough and we will give you a deal! The discount does depend on both quantity and which items are ordered so contact us for a quote.
As we are a small company, we cannot accept returns unless the item is damaged or defective or we shipped you the wrong item.
Please call or email us promptly to notify us that there is a problem with your order. Generally, we will send you a self-addressed envelope prepaid envelope so you may return the wrong item at no charge to you. Once we receive the returned product, we will ship you the correct item.
Yes you do. Contact us and will provide you a return authorization number. Please see our return policy to see if your item is qualified.
We are always looking for new music! To submit a title, please send a copy of your CD along with any promotional or publicity material you may have to -
Great! If it's a cappella we are interested. We are always on the lookout for new titles to carry in our catalog. Please sent us your suggestions here.
The best way to stay in touch with what's going on in your area is to subscribe to one of the many regional a cappella newsgroups.
The best way to communicate with us is by using our online form.
Call our toll-free number, 1-800-SING-181 (415 455-8602 outside the US). We are sorry but we can not provide phone support at all times and the best time to reach a live person is in the afternoons between 2 - 6pm Pacific Standard Time.
We usually respond to emails within 24 - 48 hours (not weekends and US holidays). We do try to respond to most voice messages but sometimes we are very busy and can not respond in such a timely manner. You are always advised to send an email for a quicker response.
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Arrangements | Solo Voice Songbooks | Christmas | DVDs | Instructional for Singers
The Harmony Sweepstakes A Cappella Festival
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