How can I place an order?
Ordering is easy whether through our secure site, mail, fax, or by speaking to one of our knowledgeable customer service representatives. Here’s how:
1) Through our website's shopping cart: click on the “add to cart” button that appears by the code of each item on our site and follow the instructions
2) E-mail order @ singers.com If you chose this option, make sure to include a complete shipping address (and billing address if it is different from the ship-to and/or the order is a gift for someone else), and payment information (credit card number and expiration date)
3) Fax the order form (which you can find on our site here) to 415-458-2961
4) Mail: send the completed order form with payment (credit card information, check or money order) to:
Primarily A Cappella
PO Box D
San Anselmo, CA 94979
5) Phone: Call our toll-free number, 1-800-SING-181. Our hours are 10am - 6pm, Pacific Time, Monday - Friday. Sorry, we aren’t open on weekends.
How soon will my order arrive?
If all of the item(s) are in stock, your order will be processed in 24-48 hours. Our standard shipping method is US Postal Service First Class Mail, which is a one to five day service on average depending on how far you are from us (we are based just north of San Francisco, CA).
We carry a very deep inventory of our titles but occaisionally an item(s) are not in stock, and it may take 4 - 6 weeks for delivery of product to arrive from our suppliers. Usually we will ship your order ahead with the items we have in stock and back order the rest see “Backorders” and “Shipping Options” FAQ’s for further information.
What are my shipping options?
Within the US plus Canada: our standard shipping method is US Postal Service First Class Mail. For an additional $4 charge, you may request Priority service, which will ensure that your order will ship the same day it is placed. Priority orders will be shipped with the items we have in stock (out of stock items will be shipped first class mail as they become available, see “backorders” for more information).
In addition, we offer Fed Ex or US Express Mail service. Charges are calculated based upon your location and the weight of the order, plus the $4 priority handling charge. To arrange, please contact our office.
For those customers outside the US (not including Canada), click here.
What kinds of payment do you accept?
1. We accept VISA, MASTER CARD, AMERICAN EXPRESS and DISCOVER credit cards, as well as debit cards that have a VISA or MASTER CARD logo.
2. We accept checks, money orders or cash (Note: If you chose that option,
we can not ship the items until we receive payment).
3. We accept Paypal through the shopping cart. If you are ordering by fax, e-mail, mail or phone, you may email your Paypal payment to “firstname.lastname@example.org”.
Note about Paypal for international customers: Please contact our office to obtain a quote for shipping and handling fees prior to submitting your payment. International shipping charges vary, and we can advise you in advance so that the amount you remit is correct. We cannot process your order if shipping fees are not included in your payment.
What about backorders?
Our fill rate for orders is well over 90% but on occasion we have difficulty getting an item from one of our many suppliers (we do get a lot of our product directly from the artists...). If you have an order with multiple items and one or more of these items is unavailable or delayed, we will backorder those items and ship what we have in stock. The backordered items will be charged and sent to you as they become available. No extra shipping charges will be incurred.
When do you charge my credit card?
We only charge your credit card when we are ready to ship your order, not when your order is placed and we will never run it in advance.
How can I speak to a real live person?
Call our toll-free number, 1-800-SING-181 (415 455-8602 outside the US). No voice mail, no automated customer service but very real live people who know quite a bit about a cappella who are happy to help you with your order. Our hours are 10am - 6pm, Pacific time, Monday - Friday.
What if there is a mistake on my order and I receive the wrong item?
Please call or email us promptly to notify us that there is a problem with your order. Generally, we will send you a self-addressed envelope prepaid envelope so you may return the wrong item at no charge to you. Once we receive the returned product, we will ship you the correct item.
What is your return policy?
As we are a small company, we cannot accept returns unless the item is damaged or defective or we shipped you the wrong item.
Do you ship outside the United States?
Absolutely. We use US Mail First Class Post, either air mail or Global Priority, depending on which is most economical and/or available. (We also offer Fed Ex or Global Express by special arrangement, though this can be quite expensive.) Please note that shipping and handling fees vary depending on the weight and destination of the package. The charges are based upon our actual cost plus a nominal handling fee, which will be calculated as your order is processed. Our customer service representatives can advise you. If you chose to pay with paypal, please inquire about the shipping fees before remitting payment so that we may determine the correct shipping charges in advance. You may contact us in several ways: e-mail, phone (415 455 8602) or by putting a note in the note field via the online shopping cart. For more on international shipping rates click here
Can I visit your retail store?
We do not have any retail stores. We operate out of a warehouse in San Rafael, in Marin County, California and welcome customers to come by and visit.
How can I find out about the latest a cappella releases?
Our "Whats New" page is the best way to keep up to date on the newest a cappella CD’s, sheet music and instructionals. Another way to stay informed is to subscribe to our RSS new release feed
Do you have sales or special deals?
Members of our OBC (Online Buyers Club) typically get special discounts off select titles each month, and are notified or special sales and promotions. It’s free to join with no obligation, you just need to have a love for a cappella music. See our latest OBC specials.
I’d like to recommend a title you don't carry.
Great! We are always on the lookout for new titles to carry in our catalog, as long as the majority of the tracks on the CD are a cappella. Feel free to email us at email@example.com”, and write in the subject header “A Cappella CD Recommendation" so we don’t confuse it with spam.
How do I submit my group’s recording?
To submit a recording, please send a promo copy, along with a group bio including your contact information (and your web site address if you have one) to -
Attn: John Neal
Primarily A Cappella
PO Box D
San Anselmo, CA 94979
We will then review the CD and notify you as to whether or not it is appropriate for our catalog. Remember, we specialize in a cappella vocal harmony, so if you’re a solo singer or a singer/band with instruments, it probably isn’t right for us.
What is your contact information?
Monday - Friday - 10am - 6pm Pacific Time
Customer Service By Phone
Toll Free Number - 1-800-SING-181
Office Number - 415-455-8602
Customer Service By E-Mail
We are interested in purchasing your items for resale. Do you offer wholesale discounts?
Yes, we have a number of wholesale customers who purchase Primarily A Cappella Records titles and others in our inventory for resale. Discounts vary by item. Please email Laura to discuss availability, pricing and terms.
How long has Primarily A Cappella been in business?
The Primarily A Cappella was established in 1993 as a mail order catalog, and our web site, www.singers.com, was first registered in 1996. Our affiliate company, the Harmony Sweepstakes A Cappella Festival of which we are the producers, started way back in 1984 so we have been involved in a cappella for two decades and counting. We are the original music company to specialize in a cappella music.
How can I listen to the music on our web site?
We host Real Audio files of selected tracks from many of our CD’s, which can be found with the tracklists and CD reviews. To listen, click on any bolded and underlined song title with contrasting color text, which will launch the Real Player application. If you don’t have Real Player, go to RealAudio, which will provide you with a free download of RealPlayer Basic (as well as a number of premium versions of the software). One of the great things about Real Audio is you can continue searching and browsing our web site while still listening to the music.
How can I find an a cappella concert in my area.
The best way to stay in touch with what's going on in your area is to subscribe to one of the many regional a cappella newsgroups.
I am a singer. Can you help me record a CD or break into the music business?
If you already have an a cappella harmony vocal CD, you can send it to us for review see “how do I submit my recording” above. Otherwise, check out the instructional area of our site, which has an excellent selection of books giving practical advice for anyone interested in the music industry. Since our focus is vocal harmony and we are not a recording studio, unfortunately we are not in the position to help you record a CD or pursue a solo singing career.